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Returns & Refunds

Thirty Days to Change Your Mind

If a fragrance is not right, send it back unopened within 30 days of delivery for a full refund. Anything faulty or damaged we will put right whenever you notice.

Eligibility

Can I Send It Back?

Fragrance is sold sealed for hygiene reasons, so the line falls at whether the bottle has been opened. Everything else is negotiable; that is not.

Yes — refundable

  • Unopened, with the cellophane and seal intact
  • In its original box and packaging
  • Started within 30 days of delivery
  • Faulty, damaged in transit or sent in error — at any point

No — not refundable

  • Opened, sprayed or otherwise used, for hygiene reasons
  • Missing its original packaging or outer box
  • Requested more than 30 days after delivery

The Process

How to Start a Return

  1. Open Order History

    Sign in and go to Order History in your account, then pick the order holding the item you want to send back.

  2. Request the return

    Choose Request Return and tell us why. A reason is not a hurdle — it is how we catch a fragrance that is disappointing people.

  3. Wait for approval

    We review the request and confirm by email, normally within one business day, along with the address to send it to.

  4. Send it back

    Post the item in its original packaging using the instructions in that email. Keep the postage receipt until the refund lands.

  5. Refund issued

    Once it arrives and is checked, the refund goes back to your original payment method within 5–7 business days.

Returns start from Order History. If you checked out as a guest or cannot find the order, contact us and we will start it for you.

Refunds and Exchanges

When the money arrives

Once the parcel reaches us and passes a quick check, the refund goes back to your original payment method within 5–7 business days. Your bank may take a few days more to show it.

What you get back

The full price you paid for the returned item. Since standard US shipping is free, there is no delivery charge to deduct.

Damaged, faulty or wrong item

This sits outside the 30-day window and outside the unopened rule. Send us a photo and we will replace it or refund you — you will not be asked to cover return postage on our mistake.

Exchanges

The fastest route is to return the unopened bottle for a refund and place a new order, so you are not waiting on one parcel to arrive before the other goes out. Ask us if you would rather we handle it as a swap.

More Help