Customer Support
Talk to Us
A real person reads every message and replies within 1 business day. Tell us what you need and we will sort it out.
Quickest Answers
Where is my order?
Track it from your account, or with your order number and email.
Track an orderI want to send something back
Start a return from Order History within 30 days of delivery.
Read the returns policySomething else entirely
Email us directly at support@azafahusa.com if you would rather not use a form.
Email support
Send a Message
Tell Us What You Need
Reach Us
Support Hours
- Monday – Friday
- 9:00 AM – 6:00 PM EST
- Saturday
- 10:00 AM – 4:00 PM EST
- Sunday
- Closed
Outside those hours you can still send a message — it will be waiting when we open. For a question that might already be answered, try the FAQ.
More Help
- Open
Frequently Asked Questions
Answers on orders, fragrance, returns, payment and everything else.
- Open
Shipping
What shipping costs, how long it takes and how to track a parcel.
- Open
Returns & Refunds
What can be returned, how to start one and when the refund lands.
- Open
Size Guide
How long each bottle size lasts, and how much to actually apply.
- Open
Track Your Order
Find your delivery with an order number and email — no sign-in needed.
Curious who you are writing to? Read about Azafah.