Frequently Asked Questions

Yes. Standard shipping is free on every order within the United States. There is no minimum spend and no threshold to reach.

Orders are processed in 1–2 business days and then take 5–7 business days to arrive, so most US orders land within about a week and a half of ordering. You will get a tracking number by email as soon as the parcel is with the carrier.

Not at the moment. Azafah currently ships within the United States only, to all 50 states.

Yes. A tracking number is emailed to you when your order ships. You can also find it under Order History in your account, or use the Track Order page with your order number and email address.

If the order has not shipped yet we can usually update it — contact us at support@azafahusa.com as soon as possible with your order number. Once the parcel is with the carrier we cannot change the address, although the carrier may let you redirect it.

Orders can be cancelled within one hour of being placed, as long as they have not entered processing. Email support@azafahusa.com with your order number straight away. After that, wait for it to arrive and start a return instead.

Bottles are glass, and very occasionally one does not survive the journey. Contact us within 48 hours with a photo and we will replace it or refund you in full. This sits outside the usual 30-day and unopened rules.

That depends on the carrier and your address. They may leave the parcel somewhere secure, ask for a signature, or leave a card for redelivery. Any delivery instructions you add at checkout are passed along.

You can return unopened fragrances in their original packaging within 30 days of delivery for a full refund. Start the return from Order History in your account.

No — for hygiene reasons an opened or sprayed fragrance cannot be resold, so it cannot be returned. The exception is anything faulty, damaged or sent in error, which we will always put right.

Once your return reaches us and passes a quick check, the refund is issued to your original payment method within 5–7 business days. Your bank may take a few days longer to display it.

That is our mistake to fix. Email support@azafahusa.com with your order number and a photo of what arrived, and we will send the correct fragrance or refund you — you will not be asked to cover return postage.

The quickest route is to return the unopened bottle for a refund and place a new order, so you are not waiting on one parcel before the other ships. If you would rather we handle it as a straight swap, just ask.

Return postage is yours to cover on a change-of-mind return. If the item is faulty, damaged or incorrect, we cover it.

Concentration is the proportion of perfume oil in the bottle. Eau de toilette sits lowest, eau de parfum is the common middle ground, and extrait de parfum is the most concentrated standard format. Azafah bottles extrait de parfum, which is why one or two sprays go much further and last considerably longer.

They describe how a fragrance unfolds over time. Top notes are the first impression and fade within roughly half an hour. Heart notes carry the main character for several hours. Base notes — oud, amber, woods, resins — are what remains at the end of the day. Every Azafah product page lists all three.

Keep it cool, dry and out of direct sunlight, ideally between 60 and 70°F. Heat and light break down the oils faster than anything else, so a bathroom windowsill is the worst place in the house and a drawer or box is one of the best. Keep the cap on.

Not the way food does, but they do change. Stored properly, a bottle stays good for three to five years and often longer. Signs it has turned include a darker colour, a sharper or sour opening, or visible sediment.

Skin chemistry. Your pH, how dry or oily your skin is, your diet and even medication all change how a composition develops. Drier skin tends to let a fragrance fade faster, which is one reason a higher concentration helps.

Start from the scent family you already enjoy: oud and amber for warm, evening-ready depth; woody and aromatic for everyday wear; floral and fruity for something brighter. Each product page lists the notes, longevity, sillage and projection so you can judge a bottle before buying it.

Fewer than you are used to. Because these are extrait de parfum, one or two sprays on pulse points is usually plenty — applying an eau de toilette quantity will be overwhelming.

All major credit and debit cards — Visa, Mastercard, American Express and Discover — plus digital wallets, processed through Stripe. We do not accept cheques or money orders.

Yes. Payments run through Stripe over an encrypted connection, and your full card number never reaches or is stored on our servers.

An account lets you track orders, save a wishlist and check out faster next time, and it is how returns are started. Registration is free and takes a moment.

The usual causes are a mistyped card number, a billing address that does not match the card, insufficient funds, or your bank placing a security hold. Check the details first, then your bank. If it still fails, contact us and we will help.

Email support@azafahusa.com with your order number and we will investigate straight away. If we got it wrong, we refund the difference.

Sign in and open your Profile, where you can change your email, password, saved addresses and communication preferences at any time.

Yes. Enter their address as the shipping address at checkout and the parcel goes straight to them. Order confirmations and receipts still come to you, not to the recipient.

Gift wrapping can be added at checkout, along with a personalised message. Any fee is shown in your order summary before you pay.

Yes. You can share your personal referral code from the Referrals page in your account, and earn a discount when someone orders using it.

The outer carton is plain and unbranded, and fragrances are boxed with protective material inside it, so a gift is not given away by the packaging on the doorstep.

Azafah is its own perfume house, not a reseller. It was founded by Amin Hussain, who spent 25 years in the fragrance industry selling perfumes from the most prestigious houses before composing his own, and launched Azafah in 2025.

Azafah follows the Dubai perfumery tradition — rich, long-lasting compositions built on oud, amber, rose and precious woods — and sells them in the United States.

Azafah fragrances are sold only through this site, so every bottle comes directly from the house that made it. If you have been offered Azafah elsewhere, let us know.

Try clearing your browser cache, switching browser or device, and checking that your billing address matches your card exactly. If it still will not go through, email support@azafahusa.com and we will take the order manually if needed.

Use the unsubscribe link at the foot of any marketing email, or update your preferences in your account settings. Transactional emails about orders and returns will still be sent.